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About Investigations and Complaints
As authorized by Local Law 9-l967, Local Law 2-l970 and the N.Y.S. General Business Law, the Investigations and Complaints Division provides consumer protection to Nassau residents and regulates unfair, deceptive and unconscionable trade practices. This division provides the following services:
- Investigates, mediates and resolves consumer complaints through contacts with vendors and consumers, via phone, letter, email or personal visits.
- Receives, classifies and processes consumer complaints.
- Conducts field investigations.
- Issues Notices of Violation, conducts violation hearings and vendor conferences, corrects problems, obtains redress.
- Provides information and referral services to the public on consumer problems.
- Shares information with other enforcement agencies: District Attorney, County Attorney, State Attorney General, Federal Trade Commission, FBI, Justice Department and other local, state and federal jurisdictions.
- Provides information to courts.
- Testifies at county and state hearings.
- Regulates all taxis, livery vehicles and limousines operating in the County, provides for the issuance of violations and the levying of fines for noncompliance.
Contact Us
-
John Capece
Commissioner
240 Old Country Rd
3rd Floor
Mineola, New York 11501
Directions
(516) 571-2600
Contact Form
Taxi & Limousine Division
(516) 571-2467Weights & Measures Division
(516) 571-3200Hours:
Front Desk: 9:00AM – 4:30PM
*Must be signed in by 4:15 P.M.*During the lunch hours of 12:00 P.M. to 2:00 P.M., there will be only one Front Desk staff member. Thank you for your patience.
ALERTS:
FINGERPRINTING- All new Home Improvement License applicants must be fingerprinted.
- All Current Home Himprovement License Holders must be fingerprinted for renewals.
- Fingerprinting is to be done at an Identogo location only, not a police department.
- We do not require fingerprinting receipts.
SMART SPRINKLERS
- The Smart Sprinkler Reimbursement Program is Open.
SECOND-HAND PRECIOUS METAL AND GEM DEALERS
- The Nassau County Department of Consumer Affairs is no longer issuing Second-Hand Precious Metal and Gem Dealers Licenses. Please check with your local municipality (Town, Village or City) to inquire about their Second-Hand Precious Metal and Gem Dealers Licenses.